These terms govern every rental booked through WERONX. Please read them before you create an account or place an order.
Booking a piece is four steps. First, browse the collection and choose your garment and rental dates; the product page shows real-time availability for those dates. Second, complete your fit profile (measurements) and, where required, identity verification, both one-time steps that carry over to future bookings. Third, check out and pay the rental price, any optional damage protection fee, and a refundable security deposit via Paystack. Fourth, you'll receive a booking confirmation by email with your order number, rental dates and deposit amount. A booking is only confirmed once payment succeeds; unpaid or abandoned checkouts automatically expire and release the item back into availability.
Every order placed through WERONX is a rental, not a purchase. Ownership of the garment or accessory never transfers to you. You're renting the piece for the dates shown at checkout and agree to return it, undamaged and by the agreed return date, in the condition it was delivered in (normal wear excepted).
The rental price, any optional damage protection fee, and a refundable security deposit are charged at checkout via our payment processor. The rental price and damage protection fee are non-refundable once the rental period begins. The security deposit is held, not spent. See Section 5.
You're responsible for the item from delivery until we confirm its return. Minor, reasonable wear is expected and not charged. Damage beyond normal wear, staining that can't be professionally cleaned, or failure to return the item may result in a deduction from your deposit, an additional charge up to the item's full retail value, or both. Items reported lost or stolen are handled under Section 8.
The refundable security deposit is authorised or collected at checkout and released back to you after the item is returned and inspected, minus any deductions under Section 4. Verified customers (see Section 8) may qualify for a reduced deposit. Deposits are typically released within a few business days of the item passing inspection.
Delivery is handled through trusted third-party courier partners (such as Bolt or Yango); WERONX does not operate its own delivery fleet. Every item is inspected and professionally cleaned before dispatch. For addresses within Accra, orders are typically dispatched the day before your rental start date and delivered by your rental start date; delivery outside Accra may take longer and will be confirmed with you directly after checkout. You'll receive a notification once your order is dispatched, and a courier reference where the provider supplies one. At the end of your rental period, the item must be made available for courier pickup (or dropped off, where arranged) by the agreed return time; late returns may incur additional charges and can affect your deposit under Section 4.
You may cancel a booking before the rental period begins, subject to the cancellation window and any fee shown on your order at the time of cancellation. As a general policy, cancellations made well ahead of the rental start date are refunded in full to your original payment method; cancellations made shortly before the rental start date may be subject to a partial fee to cover garment preparation and courier dispatch already underway. The exact cutoff and fee for your order are always shown before you confirm a cancellation, and that figure controls over this general description. Once a rental period has started, the rental price and damage protection fee are non-refundable. Refunds, where due, are returned to the original payment method and typically reflect on your account within a few business days, depending on your bank or card issuer. Security deposits are refunded separately under Section 5, not as part of a cancellation refund.
To help prevent theft and non-return of rented items, WERONX may ask you to complete identity verification (Ghana Card or passport scan plus a live selfie) before you can check out. The specific data we collect, how it's stored, and the circumstances under which it may be shared with law enforcement are described in full, in plain language, on the separate verification consent screen shown immediately before that process begins. You must read and agree to that consent screen specifically; agreeing to these Terms alone does not cover it. In short: verification data is only ever shared with law enforcement in cases of confirmed theft or non-return of a rented item. See our Privacy Policy for how we handle your data more generally.
WERONX is based at Adjacent Dansoman SSNIT Flats, Accra, Ghana. For questions about an order, these Terms, or anything else, reach us at +233 50 570 7079 or hello@weronx.com. See our Contact page for full details.